Posts Tagged ‘Customer Experience’
The Hospitality Mentality
“The most important thing is the conversation that you’re having you’re your guest.” Josh Liebman has been immersed in the world of hospitality, tourism, and attraction spaces for over 18 years. He brings his vast experience and expertise for a conversation around creating raving fans through your guest experience and this new book, The Hospitality…
Read MoreFind the Stories That Connect Customers
“Data can be turned into a story. When you present numbers without a story, people just glaze over.”— Alice Fairfax As is customary on the show, Alice Fairfax returns to ask three unscripted questions. Considering she is the author of “Tell Your Story: Tools to Take You from a Tweet to a TED Talk,” it…
Read MoreTell Your Story
In business, we are telling a story whether we know it or not. Evaluate what story you are telling and how you want people to participate. Own that story and create an incredible experience that exceeds expectations. – Alice Fairfax In this episode I welcome Alice Fairfax, author of the book Tell Your Story, to…
Read MoreObservation Selling
Start with a mirror – true leadership begins with self-reflection. – Mike Simmons During my recent trip to Alaska I was intrigued by the innovative sales tactics used in high-end jewelry stores on the cruise. It only make sense to welcome Mike Simmons back to use his sales expertise to break down this tactic. His…
Read MoreBecoming an Inspirational Leader
Relationships matter. They are finite, and you need to take advantage of them in a good way for as long as they’re offered to you. – Jim MacPhee Jim MacPhee is a former executive leader with Disney who joins to share some of his lessons on becoming an inspirational leader throughout his 43 year career.…
Read More