Blog
“You absolutely have to understand why we’re all here, who we’re serving, what’s the important role that we’re serving in someone else’s life, and then how we’re connecting, communicating with each other.” Fresh off his second mastermind experience with us, David Hancock, founder of Morgan James Publishing, shares why he returned and how these events…
“We would go to an event and the speakers are the heroes of the event. All the attendees are in the shadows. We wondered what would happen if we make the attendees the heroes.” It always seems that the best part of a conference is mingling in the hallways. Vincent Pugliese recognized the value in…
“If you take an opportunity and it doesn’t work out, you can always go back and find that next window that’s going to open and you do something different.” Barry Jacobson is a seasoned expert in guest experiences. He is also now a seasoned guest of the show that is making a return to ask…
“Luxury means that I’m going to have this innate ability to have intuitive service radar. It’s going to allow me to understand you as an individual and to be able to ensure that your needs are met no matter who you are.” When most people hear the word luxury, they think about dollar signs or…
Audio storytelling benefits listeners through the words we share and the experiences we create. Rick Allen returned the show to turn the tables and ask me three questions. We talk about dream guests, unexplored episode topics, and the creation of audio experiences. One of Rick’s questions brought up an idea that has lingered in my…
“Having a relationship based culture is going to beat everything else you try to do when it comes to guests.” The magic of Disney isn’t just in the attractions; it’s in the people. That’s at the heart of my conversation with Rick Allen, a Disney veteran of 43 years. Rick has seen firsthand how relationships…
“Have other people around you that have different points of view, or related points of view with different perspectives. I think that benefits a lot of people.” Isn’t it funny how those unplanned hallway conversations drive creativity and collaboration? These unscripted moments can shape cultures and drive creativity. Bob Weis, retired president of Walt Disney…
“If you’re confident that you’ve done your very best, then you can’t do anything better than your very best. It’s been nearly two years since Jeff Noel joined for a conversation. We dove deep into the five quotes I tell myself every day to stay focused and motivated. There are a number of ways that…
“If you want to invent an innovative future, first, you have to start where you are.” Ever wonder what a crow named Bernice has to do with innovation? Bob Allen returns to share more from his fascinating journey from executive leadership with Disney to his latest venture, Zenovation. Our conversation highlights how blending personal passions…
“You have to push through that first fear barrier because it’s one of those universal themes in storytelling, the fear of failure.” The spark of a great story can come from the most unexpected places. In my recent conversation with Matthew Luhn, an accomplished storyteller and former Disney/Pixar creative, we talk about the magic of…