Archive for February 2025

“Luxury means that I’m going to have this innate ability to have intuitive service radar. It’s going to allow me to understand you as an individual and to be able to ensure that your needs are met no matter who you are.” When most people hear the word luxury, they think about dollar signs or…

Audio storytelling benefits listeners through the words we share and the experiences we create. Rick Allen returned the show to turn the tables and ask me three questions. We talk about dream guests, unexplored episode topics, and the creation of audio experiences. One of Rick’s questions brought up an idea that has lingered in my…

“Having a relationship based culture is going to beat everything else you try to do when it comes to guests.” The magic of Disney isn’t just in the attractions; it’s in the people. That’s at the heart of my conversation with Rick Allen, a Disney veteran of 43 years. Rick has seen firsthand how relationships…