Podcast
Lessons from Disney World – Epcot
The final day of touring Walt Disney World to learn about customer service we will visit Epcot. I had the opportunity to take part in a pilot program Disney World is testing out. Guest relations had my cell phone number. Every day they would text me just to see how things we going. And they…
Read MoreLessons from Disney World – Hollywood Studios
Here are the three lessons from Hollywood Studios; Give your customer a clear, exact path to get what they want. If your customer’s experience will be enhanced by the experience you have created, don’t give them a shortcut. If it is your responsibility, you need to take responsibility. Listen to the episode to find out where…
Read MoreLessons from Disney World: Magic Kingdom
Today, we take the show to the Magic Kingdom for day 2 of Lessons from Disney World. I visited the Magic Kingdom for one day six years ago, so this park is not new to me. But I came with new eyes. Looking to see what I can learn about how they create magic. Here…
Read MoreLessons from Disney World: Animal Kingdom
This episode is the first of four episode from Walt Disney World. Each day I will visit one of the Disney World Parks and share with you what I learn. On The Jody Maberry Show, we have learned about Disney from Lee Cockerell and Jeff Noel. But now, I will get to experience what we…
Read More11 Customer Service Lessons from Kennedy Space Center
The Jody Maberry Show goes on the road to the Kennedy Space Center. This is the first episode in a series examining some of the popular attractions in central Florida. We will find lessons we can take from the attractions to apply directly to your business. Here are 10 Customer Service Lessons from my time…
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