Lessons from Disney World – Hollywood Studios

Here are the three lessons from Hollywood Studios;

  1. Give your customer a clear, exact path to get what they want.
  2. If your customer’s experience will be enhanced by the experience you have created, don’t give them a shortcut.
  3. If it is your responsibility, you need to take responsibility.

Listen to the episode to find out where the lessons come from and how you can apply it to your business.




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Jody Maberry