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Lee Cockerell, Dan Cockerell, and Jeff Noel join me on this episode of the Jody Maberry Show to answer questions from a listener. For most people, dreams are big and ideas are many; however, very few act on them due to apathy and indifference. As Lee notes, part of the problem lies within our laurels.…

 To obtain a five-star level is no easy task. Dan Cockerell, speaking consultant and former Disney executive, joins in to discuss what five-star customer service looks like. While many think a one or two-star rating represents poor quality, such scores often pertain to basic amenity provision with higher ratings contingent on specialty amenities. However,…

As a social outlet for businesses, LinkedIn has been a helpful networking resource for many years. Unfortunately, its effectiveness has started to dip, in part, to the lack of personal engagement and connection. While many use LinkedIn for the right reasons, the rise in automated interaction is a real concern moving forward. According to Simmons,…

When you work for yourself, pricing can be a challenge. Paul Klein joins me to talk about pricing in this episode. I know in my case when I first started consulting, I used to base pricing as a function of time over results. After all, time is money, right? However, as I’ve learned in recent…

Don’t get too comfortable. It is time to be a misfit. Jeff Noel returns to discuss the value in not fitting in. For many of us, we not only want to feel comfortable, but socially secure. How many of you as teens went outside yourself looking to blend in? Probably all of us if we’re…