Finding Your Expertise

“Disney leaders have an unmatched ability to balance big-picture vision with meticulous attention to the smallest details.” Over the years, I’ve had the privilege of working with leaders from countless industries. Time and time again the Disney leaders stand apart. They often don’t realize how special their approach is because it’s their norm. Their high…

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How You Operate Makes the Magic

“It’s not magic that makes it work. It’s the way we work that makes it magic.” One of my favorite traditions on the show is when a guest returns to ask me three surprise questions. This time, it was Denella Ri’chard, and the conversation that followed was as meaningful as it was unexpected. We talked…

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Preparing to Be a Podcast Guest

Former Disney leader and customer experience expert Dennis Snow returns to flip the script and ask me the questions. His three thoughtful and unplanned questions lead to a great discussion about what it takes to be a great podcast guest and how to create connection through a microphone. We discuss: what makes a great podcast guest.…

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Be Prepared With Questions

“If you go through the process of doing the research and showing up prepared with questions, you may never get to ask any of those questions. And I say it doesn’t matter. The fact that you were prepared with questions will make the conversation that much better.” Preparation is key to an unforgettable conversation. This…

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Be You Times Two

“The idea of the alter ego can be really powerful to plus up so that you can genuinely connect and help.” Recently a wonderful guest and friend, Lauren Gaggioli, launched a new podcast called the Digital Entrepreneur Toolkit. After having her on the show a couple of times, I was honored to be one of…

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