Posts Tagged ‘Guest Experience’
Get Back to Serving
“Human connection is important. Don’t take it for granted… Covid really taught us not to do that.” The past two years have restricted many of the personal interactions we took for granted. Now as pandemic constraints ease, businesses have a prime opportunity to reconnect with customers. During my recent trip to Indiana, I had the…
Read MoreHow to Give 5 Star Service
“If you don’t give more value than what people expect, that’s the road to no one calling you.” Recently I was in Kuwait, seated on the balcony of the Marina Hotel, with the Persian Gulf in the background. It was such a unique location to be in so I felt like I needed to record…
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