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Jody Maberry

Marketing Consultant and Podcaster

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Lessons from Universal Studios

April 25, 2017 by Jody Maberry Leave a Comment

This episode we are going to make the final stop on our Florida Customer Experience Tour. Lessons from Universal Studios: Keep your entrance sharp. Make people feel they have entered someplace special. Do something different. Don’t directly compete with the big names. Find your niche and become known for something specific. Consider design of your […]

Filed Under: Article, Podcast

Lessons from Disney World – Epcot

April 21, 2017 by Jody Maberry Leave a Comment

The final day of touring Walt Disney World to learn about customer service we will visit Epcot.  I had the opportunity to take part in a pilot program Disney World is testing out. Guest relations had my cell phone number. Every day they would text me just to see how things we going. And they […]

Filed Under: Article, Podcast

Lessons from Disney World – Hollywood Studios

April 20, 2017 by Jody Maberry Leave a Comment

Here are the three lessons from Hollywood Studios; Give your customer a clear, exact path to get what they want. If your customer’s experience will be enhanced by the experience you have created, don’t give them a shortcut. If it is your responsibility, you need to take responsibility. Listen to the episode to find out where […]

Filed Under: Article, Podcast

Lessons from Disney World: Magic Kingdom

April 19, 2017 by Jody Maberry Leave a Comment

Today, we take the show to the Magic Kingdom for day 2 of Lessons from Disney World. I visited the Magic Kingdom for one day six years ago, so this park is not new to me. But I came with new eyes. Looking to see what I can learn about how they create magic. Here […]

Filed Under: Article, Podcast

Lessons from Disney World: Animal Kingdom

April 18, 2017 by Jody Maberry Leave a Comment

This episode is the first of four episode from Walt Disney World. Each day I will visit one of the Disney World Parks and share with you what I learn. On The Jody Maberry Show, we have learned about Disney from Lee Cockerell and Jeff Noel. But now, I will get to experience what we […]

Filed Under: Article, Podcast

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