Blog
I finished 2017 by staying at the Historic Davenport Hotel in downtown Spokane, WA. During my stay, I was reminded why it is important to focus on what is uniquely you. When I sampled the soft peanut brittle a chef was making in the lobby of the hotel, it set me off thinking about why…
When my son was going to try out for the swim team, his self-talk began laying the groundwork for failure. “My legs hurt.” “I am tired.” “I probably won’t make the team.” Many of us do this. We say these things to make it easier, or more acceptable if we fail. But what we are…
Kevin Monroe found clarity through action. On this episode, Kevin will share his story of how taking action and trying new things allowed him to figure out what his higher purpose is. Action help Kevin discover that his higher purpose is higher purpose. Now, Kevin helps people find a higher purpose in the work they…
This week I will hit a milestone worth talking about. 600 days ago I set out to walk 10,000 steps a day. Jared Easley asked me what impact my walking streak has had on my business. At the time, I didn’t have a good answer. I hadn’t thought about it. Thanks to Jared, I have…
Recently, I spent time touring with Lee Cockerell for presentations in Nashville, TN and Coeur d’Alene, ID. When I returned, someone asked what were my takeaways from spending so much time with Lee. Until I was asked, I hadn’t taken time to document what I learned on the trip. Once I had considered what I…
John Nemo and I first met in the lobby of the Coeur d’Alene Resort. Immediately, we had a solid connection. I knew I would learn plenty from John, but I did not realize how much I would enjoy spending time with him. John is the author of LinkedIn Riches, but I learned about the value…
Have you ever noticed how most organizations treat every customer the same? Even if the service is good, it is the same for everyone. Treating all customers the same is a missed opportunity. Jeff Noel gives us ideas from Disney so we can begin to deliver excellent service to every customer. -The customer will give you…
Sometimes it is worthwhile to step away from business talk and just enjoy what we are doing. For this episode, I team up with Bryan Orr to create a story for you to enjoy. No business. No homework. No deep thoughts. Just a good story. Enjoy the Legend of the Spark Ranger. Roy Sullivan is…
It is common to want to avoid failure. Most people will opt for comfortable and safe rather than put themselves in a position where they might fail. But failure is a shortcut to success. It is not the only shortcut to success, but it is the best shortcut. Here are the four reasons you need…
After a recent trip to Disneyland, I have been thinking about how to delight repeat customers. It is one thing to make sure someone has a great experience the first time they do business with you, but how do you continue to create a great experience for repeat customers? That goes for online too, getting…