How to READ a Solution to Any Problem
During my time as a park ranger, I managed a large campground. Sometimes we would get bottlenecks as people lined up to register for a campsite.
Those bottlenecks were headaches at the time, but it lead me to create a simple method to delight customers.
Now, I use the same system – called READ – to delight customers.
READ stands for Recognize-Execute-Address-Deliver.