Excellence Through Priorities with Jeff Noel
Jeff Noel spent 30 years at Disney World. The last 15 years Jeff was a speaker at the Disney Institute and spoke to over 1 million people. Jeff understands what makes Disney World so successful, from the big picture of leadership and customer service to the very smallest items, like trash.
Jeff joins the Jody Maberry Show to talk trash. Disney World is one of the cleanest places you will visit. How do they do it? More importantly, why do they do it? What does Disney obsess about the cleanliness of the park?
One of the key’s to making Disney World so clean is Cast Members understand what their priorities are. First, Cast Members make sure Guests have a great time. Second, Cast Members pick up trash. Third priority is the job you were hired to do. Imagine the impact it has on the culture for every cast member to understand picking up trash is so important, you should pick up litter before you tend to the job you were hired to do. That is how you create excellence through priorities.
Jeff’s Website – Jeffnoel.com and midlifecelebration.com
Jeff’s Book – Midlife Celebration
Jeff on Twitter – @jeffnoelmidlife
Great interview Jody. I remember being at Disney several years ago and we were spinning around with a map. In this case I walked up to a street sweeper and asked for directions. He told us exactly how to get to the ride and when was the best time for a shorter wait. Ever since then I have been intrigued with how Disney operates so well. I am currently reading the Disney Way by Capodagli and Jackson.
Last year we were staying at Pop Century and the wife an I walked over the the Art of Animation to take some pictures. A street sweeper at the resort approached and offered to take a picture of us. What a great business culture.
Thank you, Jon. Disney World Cast Members are so friendly and helpful you would think all of them are Canadian. Jeff Noel helped me understand better how Disney World makes it work. You are right, it is an incredible culture.
Jon, I was reading your comment and noticed you are reading the Disney Way by Capodagli and Jackson. The third edition of this book is scheduled to be released on April 22, 2016 with many new features stories. If you enjoy this book consider getting the newest edition too. Tyra Banks’ company Tyra Beauty is one of the featured companies was well as a little known company in Valparaiso, Indiana called Flanagin’s Bulk Mail Service. I humbly tell you this because Flanagin’s is my company. It has been a winding road that brought me to the book the Disney Way. Lee Cockerell led me to Jody’s podcast and Thrive15.com. The Disney Institute led me to Jeff Noel and blogging. Then blogging led me to The Disney Way. Now Jody has Jeff on his podcast and you mention the book. What a strange twist of fate.
Donna Flanagin
Jody, I have been listening to Lee Cockerell on your podcast for quite a while. In fact I look forward to Tuesday morning when the new one is aired. I was so excited today when Lee shared this podcast on Facebook and I saw it was Jeff Noel. This podcast was “unexpected and delightful”. I love love loved this podcast and hope you have Jeff back. he gave us so much interesting insider information! Thank you Jody, Lee and Jeff for giving us a peek into the Wonderful World of Disney!
Thank you, Donna. Jeff was a fantastic guest. I learn something new every time I talk to him. I will definitely have Jeff back as a guest on the show.
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