Becoming an Inspirational Leader
Relationships matter. They are finite, and you need to take advantage of them in a good way for as long as they’re offered to you. – Jim MacPhee
Jim MacPhee is a former executive leader with Disney who joins to share some of his lessons on becoming an inspirational leader throughout his 43 year career. His experiences range from starting as a boat driver and retiring as the COO/Senior Vice President of Walt Disney World. We spend a lot of time discussing the impact of building relationships and creating positive experiences. He emphasizes the fact that effective leaders make people feel valued. Throughout his career at Disney, Jim discovered that true engagement involves looking people in the eye, asking about their lives, and listening to their responses. He believes that caring leadership fueled by authentic engagement can turn average performances into extraordinary ones.
Making emotional connections and making people feel valued contribute to the overall success and reputation of an organization. This is echoed in Jim’s philosophy of inspirational leadership, which is rooted in engaging, inspiring, and leading others. True engagement involves making eye contact, smiling, and showing appreciation to everyone in the organization. He shares how he made people feel valued throughout his career. I love when he says that the true measure of an experience is how an organization or individual makes someone feel. This is also why he encourages leaders to spend time engaging with frontline employees. They often hold valuable insights and play a crucial role in shaping the customer experience.
This episode is a wonderful conversation with valuable insights around improving leadership skills and enhancing customer and employee engagement. The experiences Jim shared showecase the power of relationships and what set the stage for his successful leadership style.
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00:02:48 – The Window on Main Street
00:05:27 – Building Meaningful Relationships at Work
00:08:23 – Fly Fishing and Finding Joy in Retirement
00:10:57 – Embracing a Student Mindset
00:13:31 – Introduction to Disney and Epcot
00:14:35 – The Epcot Center Preview Center
00:16:01 – The Importance of Curiosity and New Challenges
00:18:22 – The Power of Relationships and Understanding
00:21:36 – Engage, Inspire, Lead
00:27:29 – Importance of Personal Connection
00:28:45 – The Value of Frontline Employee
00:29:01 – Challenges for Leaders