Lessons from Universal Studios

This episode we are going to make the final stop on our Florida Customer Experience Tour.

Lessons from Universal Studios:

  1. Keep your entrance sharp. Make people feel they have entered someplace special.
  2. Do something different. Don’t directly compete with the big names.
  3. Find your niche and become known for something specific.
  4. Consider design of your product and customer experience.




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Jody Maberry