Lessons from Disney World – Hollywood Studios

Here are the three lessons from Hollywood Studios;

1. Give your customer a clear, exact path to get what they want.
2. If your customer’s experience will be enhanced by the experience you have created, don’t give them a shortcut.
3. If it is your responsibility, you need to take responsibility.

Listen to the episode to find out where the lessons come from and how you can apply it to your business.