How to Treat Every Customer Like a VIP

Jody Maberry


Have you ever noticed how most organizations treat every customer the same?

Even if the service is good, it is the same for everyone. Treating all customers the same is a missed opportunity.

Jeff Noel gives us ideas from Disney so we can begin to deliver excellent service to every customer.

-The customer will give you feedback on whether or not you are doing a good job.

-Treat every customer like a VIP – Very Individual Person.

-Ten seconds of unexpected service will create a moment a customer will talk about.

-Understand what it will take to WOW every customer.

-Go the extra inch and do something small and special for each customer.

-Focus on the extra inch, forget the extra mile.

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Jody Maberry

3 Comments

  1. donnaflanagin on October 16, 2017 at 1:49 pm

    Inspired by you about a year ago, changed my voice mail. Check it out after hours at 219-464-9871 (after 5:00pm CST) leave a message and let me know what you think,



    • Jody Maberry on October 27, 2017 at 9:21 pm

      Great message, Donna. You are leaving a good first impression even to those you don’t get to talk to when they call.



      • donnaflanagin on October 28, 2017 at 4:08 pm

        You made me smile by taking the time to listen to my message. I do get nice comments on my voice mail message. Thank you for opening my eyes to this overlooked touch point.