Blog
“It’s not who you are when the badge is on. It’s who you become when the badge comes off that really shows your leadership.” “The best leaders know their past doesn’t define them. It shapes how they help others.” When I sat down to talk with my friend Chip Huth, I expected wisdom. I didn’t…
“It’s not magic that makes it work. It’s the way we work that makes it magic.” One of my favorite traditions on the show is when a guest returns to ask me three surprise questions. This time, it was Denella Ri’chard, and the conversation that followed was as meaningful as it was unexpected. We talked…
“You never know where God is going to take you. But embrace the moments. Even in times of change, when it may seem hard, just be open-minded and pivot, rebuild, move forward.” When the cruise industry collapsed in 2020, Denella Ri’chard’s career came to a sudden halt. I didn’t know her then, but by the…
“Sometimes the best dreams are the ones you didn’t know to dream.” This episode took a direction that was a bit unexpected, thanks to three excellent questions from filmmaker Ken Kebow. I never know what a guest will ask when they return to interview me, and that’s part of the fun. One of Ken’s questions…
“When someone is gone, their stories are gone with them. Capture them while you can.” Stories connect us, evoke emotion, and build memories that last. Recently, I had a great conversation with Ken Kebow, a documentary filmmaker who understands the power of storytelling like few others do. He knows exactly how to breathe life into…
“It’s not just about the ride. It’s the story, the operations, the people in blue shirts picking up trash. That’s the magic.” There is a unique kind of thrill when someone with a background in park interpretation and storytelling visits theme parks. As former park ranger, I love to explore the magic of theme parks…
“You’re not just putting a mark on a page; you’re betting on yourself.” Epic Universe started with a blank page and a lot of bold ideas. Jason Surrell, the originating creative director for Epic Universe, joined me fresh off attending the park’s grand opening. We talked about what it means to take big, creative risks…
Former Disney leader and customer experience expert Dennis Snow returns to flip the script and ask me the questions. His three thoughtful and unplanned questions lead to a great discussion about what it takes to be a great podcast guest and how to create connection through a microphone. We discuss: what makes a great podcast guest.…
“Don’t discount what feels obvious to you—what’s obvious to you is magic to someone else.” Can your corporate career become the launchpad for something bigger? If you’ve spent years in the trenches of corporate leadership, you’re sitting on more value than you think. My longtime friend and Disney alum Dennis Snow is a perfect example.…
“There’s good and bad to being a really nice guy, I guess. The good outweighs the bad, but sometimes when you’re nice to everybody, some people can take advantage of it.” Teddy Cheek, a marketing wizard from The Escape Game, is back to turn the tables and ask me three questions. The things he asked…