Posts Tagged ‘Leadership’
Three Factors to Implement Change
“Transformation should never end because if you have your best and brightest people thinking about how to continually make the experience better and better and better and better because it’s never perfect.” Retired Disney COO Jim MacPhee joins for a conversation on the three factors crucial for successful change implementation. Jim brings insights from his…
Read MoreThe Hospitality Mentality
“The most important thing is the conversation that you’re having you’re your guest.” Josh Liebman has been immersed in the world of hospitality, tourism, and attraction spaces for over 18 years. He brings his vast experience and expertise for a conversation around creating raving fans through your guest experience and this new book, The Hospitality…
Read MoreMake a Long Term Investment in Others
Valerie Cockerell returns to turn the tables and ask me three questions. She came prepared with questions that really challenged me to reflect on some of my own experiences. The conversion ends discussing the impact of our mom’s teachings and how they have influenced the approach to our careerers. This is a great one that…
Read MoreFind the Stories That Connect Customers
“Data can be turned into a story. When you present numbers without a story, people just glaze over.”— Alice Fairfax As is customary on the show, Alice Fairfax returns to ask three unscripted questions. Considering she is the author of “Tell Your Story: Tools to Take You from a Tweet to a TED Talk,” it…
Read MoreTell Your Story
In business, we are telling a story whether we know it or not. Evaluate what story you are telling and how you want people to participate. Own that story and create an incredible experience that exceeds expectations. – Alice Fairfax In this episode I welcome Alice Fairfax, author of the book Tell Your Story, to…
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