This episode we are going to make the final stop on our Florida Customer Experience Tour. Lessons from Universal Studios: Keep your entrance sharp. Make people feel they have entered someplace special. Do something different. Don’t directly compete with the big names. Find your niche and become known for something specific. Consider design of your…

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The final day of touring Walt Disney World to learn about customer service we will visit Epcot.  I had the opportunity to take part in a pilot program Disney World is testing out. Guest relations had my cell phone number. Every day they would text me just to see how things we going. And they…

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Here are the three lessons from Hollywood Studios; Give your customer a clear, exact path to get what they want. If your customer’s experience will be enhanced by the experience you have created, don’t give them a shortcut. If it is your responsibility, you need to take responsibility. Listen to the episode to find out where…

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Today, we take the show to the Magic Kingdom for day 2 of Lessons from Disney World. I visited the Magic Kingdom for one day six years ago, so this park is not new to me. But I came with new eyes. Looking to see what I can learn about how they create magic. Here…

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This episode is the first of four episode from Walt Disney World. Each day I will visit one of the Disney World Parks and share with you what I learn. On The Jody Maberry Show, we have learned about Disney from Lee Cockerell and Jeff Noel. But now, I will get to experience what we…

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